docOPD Terms and Conditions

The Terms & Conditions for user / member of docOPD Health Card (hereinafter referred to as \'DHC\') property of “docOPD Technologies Pvt Ltd”, a company duly registered under the Companies Act, 1956 (or 2013 as the case may be). “docOPD Technologies Pvt Ltd” (hereinafter referred to as \'DTPL’) provides its’ services to its’ subscribers through its’ Website, Mobile App available as a free download at App Store & the offers made on the docOPD Health Card may periodically change and having three variants with different costing. We hence request you to check for these changes on the website & by calling us on our help line numbers on a regular basis. Any user who buys DHC subscription, become DHC paid member or member for one-year period from the date of mobile app activation of DHC, therefore docOPD Health Card Member (hereinafter referred to as \'Member\' also called “user” or “subscriber”) is defined as an individual who has a valid and paid docOPD Health Card issued by docOPD Health Card, any visitor or registered non-paid member are called only “subscriber” or “user”.

By accessing and using the Subscription Services, the user agrees and acknowledges to have read and understood, the instant Terms of Use and the user expressly agrees to be bound by these Terms of Use and use these Subscription Services in compliance with these Terms of Use.',

The user expressly represents and warrants that he/she will not use these Subscription Services if the user does not understand and agrees to become a party to and abide by all of the terms and conditions specified herein. Any violation of these Terms of Use may result in legal liability upon the user. Nothing in these Terms of Use should be construed to confer any rights to any third party or any other person who does not subscribe to the instant present and accepts the instant Terms of Use.

The user who accesses the instant site/domain for use of the subscription services, agrees to be over 18 years of age and competent to enter into a legally binding contract as per the Indian Contract Act, 1872 for enabling him/her to register, use these Subscription Services in any manner. By registering, or accepting this Agreement, the user represents and warrants that he/she has the right, authority and capacity to use the Subscription Services available through the www.docOPD.com and agree to and abide by this Agreement. The user further represents and warrants that he/she is not barred from receiving the Subscription Services under any of the laws of India or other countries including the country, for the time being in force, in which the user is a resident or from which the user proposes/intends to use the Subscription Services.

The instant Terms of Use constitutes an Agreement between “DTPL”. and the “User” and is published in compliance of, and is governed by the provisions of Indian Laws for the time being in force, including but limited to

  • the Indian Contract Act, 1872,
  • the (Indian) Information Technologies Act, 2000, and
  • the Rules, Regulations, Guidelines and Clarifications framed thereunder, including the (Indian) Information Technologies (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technologies (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”.

“DTPL”. authorizes the User to view and access the content available on the Subscription Services solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Subscription Services, information, text, graphics, images, logos, icons, tabs, software code, design, and the collection, arrangement and assembly of content on the Subscription Services (collectively referred to as, "xyz content"), are the exclusive property of “DTPL”. and are protected under relevant Copyright, Trademark and other laws for protection of the Intellectual Property Rights. User shall not alter, modify or resort to unauthorized reproduction or copying of the “DTPL” Content and/or use, display, publicly perform, distribute, or otherwise use the same in any way for any public or commercial purpose or for personal gain. The User categorically and unequivocally agrees that he/she shall be liable for action in accordance with any applicable laws for the time being in force, for any violation of any of the instant Terms of Use which constitutes an Entire Agreement between “DTPL”. and the User.

Refund Policy for docOPD Labs

Cancellation & Refund Policy

This policy is designed to ensure transparency and clarity between Customers and docOPD Labs. Customers are requested to carefully review the terms outlined below before initiating any cancellation or refund requests.

1. Cancellation by docOPD Labs

  • If a booking is canceled or not confirmed by docOPD Labs for any reason, including but not limited to the unavailability of technical or human resources, the Customer will have the option to:
    • Reschedule the test, or
    • Request a complete refund.
  • In such cases, the refund will be processed promptly as per the terms mentioned below.

2. Cancellation by the Customer

  • Customers may cancel their test(s) before the phlebotomist is assigned by:
    • Calling the support helpline.
    • Cancelling via the website or app.
  • To initiate a refund, the Customer must:
    • Provide a written request via email or WhatsApp, or make a verbal request through the support helpline.
    • Email the refund request to [email protected] with the subject line: “Refund Request for {booking mobile number}” or call at 9990519519.
  • The Customer must share the following details for the refund process:
    • Email ID
    • Full Name
    • Mobile Number
    • Bank Account Number and IFSC Code or UPI Details

3. Refund Process

  • Validation:
    • The Company will validate the request within 72 business hours.
    • Once validated, an SMS will be sent to the Customer with a secure link to update their bank or UPI details.
    • If the details are not updated by the Customer, docOPD Labs will not be responsible for any delays.
  • Refund Timeline:
    • Refunds will be processed within 5-7 business days for offline payments.
    • For payments involving third-party aggregators, refunds will be completed within 15 business days.
  • Processing Charges:
    • A processing fee may be deducted from the refunded amount to cover administrative, logistics, and transactional costs. This fee is non-refundable.

4. Important Disclaimer

  • Validation:
    • Hassle or Loss: docOPD Labs is not responsible for any inconvenience caused due to rescheduling or cancellation of bookings.
    • Service Deficiencies: Customers must provide proper evidence to validate any deficiencies in service.
    • Report Validity:
      • Report comparisons or disputes beyond 3 days from the date of report delivery will not be entertained.
      • Any supporting third-party reports or consultations must be dated within 3 days before or after the report issued by docOPD Labs.

5. General Terms

  • The decision made by docOPD Labs regarding refund eligibility and processing shall be final and binding.
  • docOPD Labs reserves the right to:
    • Reject any service request at its discretion without explanation.
    • Modify this refund policy without prior notice. Updates will be available on the official website.
    • Discontinue or change offers and promotions at any time.

Agreement

By placing a test order with docOPD Labs, the Customer agrees to the terms of this Refund Policy. Failure to comply with the policy guidelines may result in the forfeiture of refunds.

For further assistance, please contact our support team at [email protected] or call 9990519519.